Frequently Asked Questions

Yes, we work with all major public cloud service providers. Our team has extensive experience in managing and optimising cloud environments in all major cloud platforms. Whether you’re looking to migrate, optimise, or scale your infrastructure, we’ll ensure you’re using the right cloud tools and best practices to meet your business needs.

Yes, we specialise in cloud migrations and platform modernisation. Whether you’re moving from on-premises or between clouds, we provide a comprehensive plan that covers everything from initial assessments to final deployment. We ensure minimal disruption to your business operations while modernising your infrastructure to take full advantage of cloud-native features.

Yes, we build and enhance CI/CD pipelines to help your development teams deliver software faster and more reliably. We work with a variety of tools like Jenkins, GitHub Actions, GitLab, CircleCI and a host of other major CI/CD tools. We can ensure that your pipelines are fully automated, secure, and capable of handling any scale. From setting up version control to testing, deployment, and monitoring, we ensure your pipelines fit perfectly into your workflow.

Our managed services include everything from cloud infrastructure monitoring to ongoing management of your applications. We handle daily operations like patching, backups, system performance monitoring, and security updates. We also offer support for compliance, troubleshooting, and resolving issues promptly. This ensures your environment runs smoothly and securely without requiring constant oversight from your team.

Yes, we integrate security into the entire DevOps lifecycle, ensuring that security isn’t an afterthought but a built-in process. From securing code repositories and automating vulnerability scans to implementing policy-as-code and continuous compliance monitoring, we ensure that your security practices scale with your application and infrastructure. We automate security checks, policy enforcement, and incident response to minimise risk while speeding up delivery.

Yes, we offer cloud cost optimisation services. Our approach includes assessing your current cloud usage, identifying inefficiencies, and recommending ways to save, such as rightsizing instances, utilising reserved capacity, and automating shutoffs for non-production environments. We continuously monitor your cloud spend and ensure you’re not overpaying while still meeting performance and availability requirements.

We work with a wide range of tools and platforms tailored to your specific needs. For cloud management, we use Terraform for infrastructure as code, AWS CloudFormation, and Azure Resource Manager. For security, we use tools like HashiCorp Vault, AWS Secrets Manager, and Aqua Security. For CI/CD, we work with Jenkins, GitLab, GitHub Actions, and ArgoCD. Our focus is always on using the best tools for your project, optimising them for your specific use case.

Yes, we offer flexible engagement models. We can work as an extension of your internal team, guiding and assisting on specific tasks, or we can take full responsibility for the delivery of a project. Whether you need help with strategic planning, implementation, or ongoing management, we tailor our services to fit your requirements and work collaboratively to achieve your business goals.

We start with a discovery phase where we understand your business objectives, technical requirements, and challenges. From there, we propose a roadmap that outlines key milestones and deliverables. Whether we’re working on a migration, optimising existing infrastructure, or implementing a CI/CD pipeline, our engagement is hands-on, with regular check-ins and transparent communication to ensure we’re aligned with your goals. We’re here for the long haul, with flexible engagement models depending on the scope and nature of the work.

We’re flexible on commercial models and tailor the structure to fit your needs. Our preference for projects and professional services is outcome-based pricing, which keeps our incentives aligned with yours. For ongoing work, we offer managed services retainers and “bucket of hours” arrangements. We’re happy to discuss fixed-price, time and materials, or hybrid models — whatever works best for your situation.

None. We engage on whatever scale suits the problem, from short advisory pieces through to multi-year programs.

For shorter engagements, we invoice on delivery — you pay once you’re satisfied with the outcome. For longer engagements, we structure payments around clearly defined milestones, each with its own acceptance checkpoint. In both cases, the principle is the same: payment follows quality delivery you’re happy to sign off on.

Yes. We support the full solution lifecycle, including strategy, architecture and design, proofs of concept, pilots, production rollout, and ongoing support. Starting with a discovery or PoC is often the best way to de-risk a larger investment.

Our engineers are primarily onshore in Australia. Where it suits the engagement and the client is comfortable with it, we can also bring in offshore partners to scale delivery or optimise cost.

Predominantly permanent employees. Given the variable nature of professional services demand, we occasionally engage trusted contractors to scale a team quickly when needed.

We hold certifications across all major cloud platforms (AWS, Azure, GCP) and the leading vendors in the DevOps, security, and data tooling space.

Quickly. We’re built for pace and can scale a team up or down to match demand, often within days rather than weeks.

We’ve delivered across most major industries and sectors, including financial services, government, retail, telecommunications, and health. We’re happy to share relevant case studies on request.

NDAs are standard practice for every engagement. Any intellectual property created during the engagement belongs entirely to you — there are no hidden licensing terms or shared ownership clauses.

We don’t currently hold these certifications, as our engagement model hasn’t required them. However, our engineers hold Australian Government security clearances at Baseline or NV1 level, so we’re well-positioned to work on sensitive environments where that’s the relevant bar.

Yes. We hold all standard professional insurances, including cyber liability coverage.

Excellent handover is part of our culture. Every engagement includes thorough architecture documentation, design records, and operational runbooks, so your team can confidently take ownership of what we’ve built and run with it.

Success is measured by your satisfaction with the outcome. Throughout an engagement, we report progress against agreed milestones and outcomes. We don’t consider a piece of work done until you’re genuinely happy with what’s been delivered.

We work with you to put it right. That commitment is non-negotiable and central to how we operate. We’ve never left an engagement on anything other than good terms, and we intend to keep it that way.

Yes. Hypercare is included as standard in every project scope. Beyond that, we offer longer-term managed services and operational support, either running the environment for you or working alongside your internal teams.

Both. We work primarily remotely, but regularly visit client sites and genuinely enjoy in-person collaboration. We’ll adapt to whatever working model fits your team best.

We can provide 24/7 support coverage where the engagement requires it.